Q: What shipping options do you offer?
A: There is a shipping charge to all orders under $75.
Finnleys is not responsible for any delays or damages that may occur during transit.
Q: Can I order online and pick up in store?
A: We do not offer in-store pickup at this time.
Q: Do you price adjust?
A: We do not price adjust on previously purchased merchandise under any circumstance. This includes permanent markdowns and store/site wide sales & discounts.
Q: How do I change or cancel my order?
A: We understand your orders are important to you, so we do aim to fulfill orders as soon as possible. As we cannot change or cancel an order that has already been sent out, you are always welcomed to return your unwanted items for store credit or exchange your product.
Q: I placed an order, but never received my conformation. How can I get that?
A: If you have not received a conformation email within a couple of days, please be sure to check your junk mail as well. If you are not able to find a confirmation and still need assistance, please email support@finnleysonline.com.
RETURNS
Q: I received a damaged or wrong item, what do I do?
A: We understand these issues may be frustrating, but we always strive for the best customer service! If you have received a damaged or wrong item, please contact support@finnleysonline.com within 3 days of receiving your order so we can further assist you as quickly as possible.
Q: What is your return/exchange policy?
A: You may return most new, unopened items within 15 days of delivery for a store credit. Please note that Accessories, Masks, Jewelry, Shoes and Sale Items are FINAL SALE.
Our holiday return policy begins November 15 and extends until January 15. Please have a receipt or gift receipt for all returns. Returned items may be exchanged for a different item, or for store credit. Store credit doesn't expire. Pease note that Accessories, Masks, Jewelry, Shoes and Sale items are FINAL SALE.
If you need to return an item, please contact us at support@finnleysonline.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Q: How long does your return process take?
A: Once we have received your online return it will then be processed within 3-5 business days. You will then be issued store credit via email. Please be sure to keep your tracking number for your records.
Q: What items are final sale?
A: Any item that is a final sale means that the item non-returnable and cannot be returned for store credit. These products would include: Earrings, Headwear, and Undergarments (camisoles, leggings, and bralettes). Final Sale items will also include any sale items. No exceptions.
